Frequently Asked Questions
Everything you need to know about bringing Jetty Home into your space.
How long will it take for my order to arrive?
Most orders are processed within 2-3 business days. Shipping times vary by location, but standard delivery typically takes 5-7 business days within the continental US.
What is your return policy?
We offer a 30-day return policy for most items in their original condition and packaging. Please note that custom-made art and final sale items are non-refundable.
Are your products sustainably sourced?
At Jetty Home, we prioritize eco-friendly materials. Our wood frames are sourced from sustainable forests, and we use non-toxic inks for all our printed decor.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and import duties are calculated at checkout based on your specific location.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Shop Pay.